FAQ
Questions before you book.
Practical details about scope, access, testing style, delivery, and reports.
What do I need to provide?
Send the product URL, requirements or user stories, key flows, preferred devices or browsers, and access notes if login is required.
Do you test mobile apps?
Yes. Forge can test mobile apps through TestFlight, internal testing links, APK access, staged builds, or guided screen recordings.
Do you need login credentials?
Only for authenticated flows. Temporary test accounts are recommended. Credentials are used only for testing and can be deleted after audit completion upon request.
Can I request an NDA?
Yes. A mutual NDA can be provided before testing begins.
How are credentials handled?
Access information is reviewed only by the assigned QA reviewer and used only for the audit. Use temporary test accounts, staging environments, and test data whenever possible.
Can I submit incomplete requirements?
Yes. Plain English is enough. If you do not have formal user stories, describe the product goal, important user flows, and areas you are worried about.
What if I choose the wrong package?
Forge reviews the scope before testing begins. If a different package is a better fit, we will let you know before starting the audit.
Do you perform manual testing?
Yes. Forge audits include manual QA review. AI helps with planning and report structure, but a QA engineer validates findings and prepares the final report.
How is AI used?
AI assists with test planning, scenario ideas, finding organization, and report preparation. AI does not replace manual testing, human review, or final QA judgment.
What is not included in the audit?
Forge audits do not include full security penetration testing, compliance certification, load testing, or a dedicated long-term QA team unless separately agreed.
Is this automated or manual?
It is a manual QA audit. Forge may use internal tools to organize coverage and reports, but every finding is reviewed by a QA engineer.
What happens after I submit the form?
You receive a confirmation email. We review scope and access, then prepare the report within the selected delivery window.
Can I request urgent testing?
Yes. Choose the 24-hour deadline and add urgency details. If the scope is too large for 24 hours, we will recommend the right package.
Will I receive a PDF report?
Yes. Reports are prepared in a professional format that covers bugs, severity, priority, reproduction steps, risks, and recommendations.
Can Forge test before every release?
Yes. Release Gate is designed for recurring pre-production checks, regression coverage, and launch confidence before important releases.